A VoIP service is gaining more and more popularity among small businesses because it enables them to access and utilize next generation phone systems for only a fraction of a cost. Aside from this inherent benefit, small businesses can enjoy its flexibility and scalability according to the needs of their operations. Moreover, they are assured of the security of their information with this phone service.
This Internet-based phone system guarantees an excellent quality of calls even in hybrid online environments. Compared to PSTN services, VoIP is supported in a number of multiple sites which enables it to forward voice mails and calls to anywhere using certain features such as the find me follow me. Small businesses which have branches in various parts of the country or which operate thru a virtual office will surely have a way to integrate everyone at significantly low costs.
In addition to these advantages, a VoIP service does not require highly technical installation and maintenance. The IP infrastructure is maintained by a VoIP provider in its own premises. This allows a business owner to focus on more important aspects of the operations and transactions of the enterprise such as taking care of clients and expanding the activities of the business.
One of the most helpful features of a VoIP is its Caller ID or Caller Identification System. It shows the number or name of the caller on a screen which allows users to know who is calling before picking up the phone.
How to benefit from a Caller ID feature
There are two ways on how a small business can benefit from a VoIP service with caller ID. First is to use it as a safeguard against SPIT. SPIT stands for Spam Over Internet Telephony. This is a relatively new term which refer to unsolicited, numerous, automatically dialed, pre-recorded voice calls. A caller ID will enable a business to filter incoming calls and blacklist those that come from known SPIT callers. Second method on how a small enterprise can benefit from this feature is that it shows who the calling customer is. Especially if the caller is a frequent buyer of the business’ products, it can anticipate the needs of the said customer. It will allow the receiver of the call to answer the queries of the caller in a more in-depth manner since he can do a bit of research about the customer before taking the call. This will make clients feel valued by the enterprise.
Issues that a caller ID feature have
Some people just cannot do anything good. This is the reason why there are people who do caller ID spoofing. Someone can falsify the number or name appearing in the caller ID to disguise the identity of the party calling. This is a form of misrepresentation which may affect a business’ reputation or its trade secrets. In order to combat this malicious act, the Senate passed Truth in Caller ID Act of 2010 which makes it unlawful for anyone to transmit misleading and inaccurate caller ID information. It subjects violators to a fine of $10,000.00. With this legislation, businesses need not be afraid and can now continue enjoying their caller ID feature.
Give your business VoIP service a bit of improvement; call a VoIP provider now and request for a caller ID feature in your phone.
This Internet-based phone system guarantees an excellent quality of calls even in hybrid online environments. Compared to PSTN services, VoIP is supported in a number of multiple sites which enables it to forward voice mails and calls to anywhere using certain features such as the find me follow me. Small businesses which have branches in various parts of the country or which operate thru a virtual office will surely have a way to integrate everyone at significantly low costs.
One of the most helpful features of a VoIP is its Caller ID or Caller Identification System. It shows the number or name of the caller on a screen which allows users to know who is calling before picking up the phone.
How to benefit from a Caller ID feature
There are two ways on how a small business can benefit from a VoIP service with caller ID. First is to use it as a safeguard against SPIT. SPIT stands for Spam Over Internet Telephony. This is a relatively new term which refer to unsolicited, numerous, automatically dialed, pre-recorded voice calls. A caller ID will enable a business to filter incoming calls and blacklist those that come from known SPIT callers. Second method on how a small enterprise can benefit from this feature is that it shows who the calling customer is. Especially if the caller is a frequent buyer of the business’ products, it can anticipate the needs of the said customer. It will allow the receiver of the call to answer the queries of the caller in a more in-depth manner since he can do a bit of research about the customer before taking the call. This will make clients feel valued by the enterprise.
Issues that a caller ID feature have
Some people just cannot do anything good. This is the reason why there are people who do caller ID spoofing. Someone can falsify the number or name appearing in the caller ID to disguise the identity of the party calling. This is a form of misrepresentation which may affect a business’ reputation or its trade secrets. In order to combat this malicious act, the Senate passed Truth in Caller ID Act of 2010 which makes it unlawful for anyone to transmit misleading and inaccurate caller ID information. It subjects violators to a fine of $10,000.00. With this legislation, businesses need not be afraid and can now continue enjoying their caller ID feature.
Give your business VoIP service a bit of improvement; call a VoIP provider now and request for a caller ID feature in your phone.
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