After working in many different IT jobs, one begins to see the trend that develops and comes with the territory. I have worked fixing laptops at my high school, setting up, upgrading, and deploying new computers and providing technical support in a hospital, worked as a computer technician and help desk support technician at my college, and Im now interning for a company in Manhattan fixing computers and providing technical support.
Now, some might say that they take care of their computer and they never do anything to it. This is bogus. Every IT guy knows that people misuse their computers. And dont get me wrong, sometimes people do it unknowingly and/or accidentally. But, everyone does it. So, if you want to get better service and not make the IT guy irritated, dont tell him that you didnt do anything. Instead, tell him exactly what you did. If you clicked a link and downloaded something, tell him. If you accepted or installed a new file or program from a friend, tell us. The more information you can give us, the better/faster/easier we can determine the problem with your computer and work on fixing it. If you tell us that you didnt do anything and all these pop-ups just started coming up, we know you are lying and that makes us angry.
Whenever you are telling us what happened, be sure to be as descriptive as possible. Tell us the exact name of the file that you downloaded or the name of the program you installed and where you downloaded it/got it from. This information does help.
The best piece of advice I can give to you is be careful. The internet is a great thing, but remember that it is also unregulated. Be careful about what you download and what sites you visit. Do not download anything from a source you dont trust. Be weary about accepting files from your friends who use Limewire or similar shareware programs. If something doesnt seem right or feel right, it probably isnt right. Trust your instincts and use good judgement when surfing. Be a safe browser. Also, be aware of what you click. I have recently seen links to infected websites circulating via Facebook messages, chat, and wall posts. If something is incorrectly spelled (such as waht for what or yuo for you, especially when they occur multiple times in the same message/post), your friends account may have been hijacked and someone is spamming with it. This recenlty happened to one of my friends. The same goes for emails. If one of your friends email accounts has been compromised, you may receive emails from them asking you to download something or click a link to watch this cute video of Alaskian Polar bears, hover over the link for a second and see the URL of the link. Again, watch for misspelled words in quick succession. These are all signs of spam.
Now, some might say that they take care of their computer and they never do anything to it. This is bogus. Every IT guy knows that people misuse their computers. And dont get me wrong, sometimes people do it unknowingly and/or accidentally. But, everyone does it. So, if you want to get better service and not make the IT guy irritated, dont tell him that you didnt do anything. Instead, tell him exactly what you did. If you clicked a link and downloaded something, tell him. If you accepted or installed a new file or program from a friend, tell us. The more information you can give us, the better/faster/easier we can determine the problem with your computer and work on fixing it. If you tell us that you didnt do anything and all these pop-ups just started coming up, we know you are lying and that makes us angry.
The best piece of advice I can give to you is be careful. The internet is a great thing, but remember that it is also unregulated. Be careful about what you download and what sites you visit. Do not download anything from a source you dont trust. Be weary about accepting files from your friends who use Limewire or similar shareware programs. If something doesnt seem right or feel right, it probably isnt right. Trust your instincts and use good judgement when surfing. Be a safe browser. Also, be aware of what you click. I have recently seen links to infected websites circulating via Facebook messages, chat, and wall posts. If something is incorrectly spelled (such as waht for what or yuo for you, especially when they occur multiple times in the same message/post), your friends account may have been hijacked and someone is spamming with it. This recenlty happened to one of my friends. The same goes for emails. If one of your friends email accounts has been compromised, you may receive emails from them asking you to download something or click a link to watch this cute video of Alaskian Polar bears, hover over the link for a second and see the URL of the link. Again, watch for misspelled words in quick succession. These are all signs of spam.
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